📦 Shipping Policy – Céleste Curl Care

At Céleste, we believe healthy curls should never have to wait. We proudly process and ship every order with care to ensure your products arrive quickly, safely, and in perfect condition.

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📍 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email with tracking details.

Please note: Processing time is separate from shipping time.

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🚚 Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

United States

Standard Shipping: 3–7 business days

Canada

International Shipping: 5–10 business days

Delivery times are estimates and may vary due to carrier delays, holidays, or high order volumes.

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📦 Tracking Your Order

Once your order ships, you will receive a tracking number via email so you can follow your delivery every step of the way.

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🌍 International Shipping & Customs

We currently ship within the United States and Canada.

Céleste is not responsible for any customs duties, taxes, or fees that may apply once your order reaches your country. These charges are the responsibility of the customer.

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❗ Shipping Delays & Lost Packages

Céleste is not liable for delays caused by shipping carriers, weather conditions, or incorrect shipping information provided at checkout.

If your package is marked as delivered but not received, please contact the carrier directly first.
If you need additional support, contact us at:

📧 celestehaire@gmail.com 

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✨ Address Accuracy

Please ensure your shipping address is entered correctly at checkout.
Céleste is not responsible for orders delivered to incorrect addresses provided by the customer.

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💛 Thank You for Choosing Céleste

From nature to your curls — thank you for trusting Céleste to support your healthy curl journey.