Refund policy
🔁 Returns & Refund Policy – Céleste Curl Care
At Céleste, your satisfaction is our priority. If something isn’t right, we’re here to help.
📅 30-Day Return Window
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
• Items must be in the same condition as received
• Unworn or unused
• In original packaging
• Proof of purchase is required
📩 How to Start a Return
To initiate a return, please contact us at:
Once your return is approved, you will receive a return shipping label along with instructions on how and where to send your package.
⚠️ Returns sent without prior approval will not be accepted.
(Return address will be provided via email.)
📦 Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
• Your item arrives damaged
• Your item is defective
• You received the wrong product
We will promptly evaluate the issue and make it right.
🚫 Non-Returnable Items
The following items are not eligible for return:
• Personal care & beauty products
• Perishable goods
• Custom or personalized items
• Hazardous or flammable materials
• Sale items
• Gift cards
If you have questions about a specific item, feel free to contact us before purchasing.
🔄 Exchanges
The fastest way to receive a replacement item is to return your original item.
Once your return is approved, you may place a new order for the desired product.
🇪🇺 European Union Customers – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days for any reason.
Items must be:
• Unused
• In original packaging
• With proof of purchase
💳 Refunds
Once we receive and inspect your return, you will be notified of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since approval, contact us at:
💛 Thank you for choosing Céleste — where healthy curls begin.
